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https://www.ifj-tradings.jp
Customer FAQ

:クレジットカード: Payment

Q1: What payment methods do you accept?

We accept the following payment methods:
  • Wise.com (preferred)
  • Square.com (credit card)
  • Bitcoin (via OpenNode.com)
  • Bank transfer (T/T) with a fee of JPY7,000 / USD50 / EUR50 per payment

Q2: Do you offer any discounts?

Yes:
  • 3% discount on the product cost (excluding fees) when paying with Bitcoin
  • JPY7,000 / USD50 / EUR50 credit for first-time customers using Wise.com, applicable to the next order upon request

Q3: Is credit card payment available for all customers?

Yes. Credit card payment is available for all customers.
We accept credit card payments exclusively via Square.com.
Please note that we do not accept PayPal or any other credit card processing services.
For the most cost-effective and reliable payment, we recommend using Wise.com whenever possible.

:トラック: Shipping

Q4: What shipping methods are available?

  • Our Standard Air Courier Prepaid (courier is chosen by IFJ Tradings)
  • YU PACK Prepaid (for domestic deliveries within Japan)

Q5: Can I choose COLLECT shipping?

COLLECT shipping is no longer available as a standard option.
However, returning customers who have used it before may request it under special conditions.

Q6: Can I combine shipments from different makers?

Yes, unless Super Express items are involved.
Super Express items ship separately from our Osaka warehouse. Separate shipping and handling fees will apply.

:小包み: Orders & Lead Time

Q7: What is the minimum order amount?

  • JPY56,000 / USD400 / EUR400 (excluding shipping and fees)
  •  For new customers placing a sample order, this requirement may be waived once.

Q8: How long does production take?

Generally, 1–2 months.
Super Express items ship within 5 days after payment, if in stock.

:反時計回り矢印: Returns & Product Issues

Q9: Can I return products?

All sales are final.
Returns are accepted only if the delivered products have quality issues.

Q10: What if there are product defects?

Notify us within 7 days of delivery.
We may issue a credit or request a return for inspection.
Such returns are for investigation or exchange purposes only and do not count as formal returns under our sales policy.

:電球: Other Questions

Q11: Are your pendant lamps certified overseas?

No. Our pendant lamps are not certified as electrical products outside Japan.
We only supply the lampshade and ceiling cup, without any electrical components.

Q12: Can you issue a statement of origin?

 Yes. We can provide a number of formats of origin statements with applicable fees.
(Example: Certificate of Origin based on EPA between Japan and EU/UK)
Please inquire when placing your order.  For full details, please log in and refer to the “terms” section located at the upper-right-hand corner of the website.
1-8-22 Nakacho, Meguro-ku, Tokyo, Japan
Postal code: 153-0065
hello@fourdesign.co.jp
www.ifj-tradings.jp
Copyright(c) FOUR DESIGN, LLC All Rights Reserved.